Refund policy

At proxyseller.in, we aim to provide reliable products and a smooth purchasing experience. This Return and Refund Policy explains when returns, replacements, cancellations, and refunds may be available for purchases made through our website.

By placing an order on proxyseller.in, you acknowledge and agree to the terms described below.

1. Return Eligibility

Returns may be accepted only when the product is eligible for return and the issue meets the conditions outlined in this policy.

Depending on the product and circumstances, you may be eligible to request a return if:

• You received a damaged or defective product.
• You received an incorrect product or an item different from what you ordered.
• The product is materially different from its description on our website.
• The product qualifies for return under its specific product listing or applicable terms.

Return requests must be submitted within the return period stated on the relevant product page or order information.

Products returned without prior approval, where approval is required, may not be accepted.

2. Non-Returnable Products

Certain products may not be eligible for return or refund because of their nature, licensing, activation, usage, customization, or other applicable restrictions.

Non-returnable products may include items that:

• Have been activated, registered, redeemed, or used where applicable.
• Are customized or specifically prepared for a customer.
• Cannot reasonably be resold after delivery or use.
• Have been altered, damaged, or misused after delivery.
• Are excluded from returns according to the applicable product listing or service terms.

The return eligibility of a product may vary, so please review the relevant product information before completing your purchase.

3. How to Request a Return

If you believe your order is eligible for a return, replacement, or refund, contact us at hello@proxyseller.in as soon as possible.

Please include your order number and a clear explanation of the issue. Where applicable, we may also ask for supporting information, screenshots, photographs, or other evidence that helps us verify the problem.

Our team will review your request and let you know whether it qualifies under this policy.

Do not send a product back unless our team has provided return instructions where such instructions are required.

4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us promptly after receiving it.

We may request reasonable evidence of the issue so that we can investigate it. If the issue is confirmed and the order qualifies, we may offer an appropriate resolution, which can include a replacement, correction, store credit, or refund, depending on the circumstances and availability.

5. Refunds

If your refund request is approved, the refund will generally be issued to the original payment method used for the purchase, unless another arrangement is agreed upon or required by applicable law.

The time required for the refunded amount to appear in your account may depend on your payment provider, bank, card issuer, or other financial institution. proxyseller.in does not control these processing times.

A refund may not be available where the issue results from misuse, unauthorized use, incorrect information supplied by the customer, or circumstances outside our responsibility.

6. Partial Refunds

In certain situations, we may provide a partial refund rather than a full refund. This may apply where a product or service has been partially used, where only part of an order is affected, or where the circumstances reasonably justify a partial adjustment.

Any partial refund will be determined based on the specific circumstances of the order.

7. Order Cancellations

Cancellation requests should be submitted as soon as possible after placing an order by contacting hello@proxyseller.in.

Because some products or services may be processed, delivered, activated, or fulfilled shortly after payment, cancellation may not always be possible.

If an order has already been processed or delivered, it may instead be subject to the applicable return and refund conditions described in this policy.

8. Refund Processing

Once a refund is approved, we will initiate the applicable refund process. The actual time for the funds to reach your account can vary depending on the payment method and financial institution.

If you have been informed that a refund has been processed but have not received it within the expected processing period, please contact us at hello@proxyseller.in so we can assist you.

9. Fraudulent or Unauthorized Transactions

If you believe that an order was placed using your payment method without your authorization, please contact us immediately.

We may investigate transactions that appear suspicious, fraudulent, abusive, or inconsistent with our terms. Orders may be cancelled or restricted where appropriate.

10. Abuse of the Return or Refund Policy

We reserve the right to refuse a return, replacement, cancellation, or refund where we reasonably believe that the policy is being abused or that a request involves fraud, misuse, false information, repeated unreasonable claims, or an attempt to obtain products or services without proper payment.

Nothing in this section limits any rights that cannot legally be excluded under applicable law.

11. Changes to This Policy

We may update or modify this Return and Refund Policy from time to time to reflect changes to our products, services, business practices, or applicable requirements.

Any updated version will be published on this page. The revised policy will apply from the date it is posted unless otherwise stated.

12. Contact Us

If you have questions about returns, refunds, cancellations, or an existing order, please contact us:

Website: proxyseller.in
Email: hello@proxyseller.in

We recommend including your order number and relevant details in your email so that we can review your request more efficiently.