Shipping policy

At ProxySeller.in, we aim to make the delivery of your purchased products simple, reliable, and transparent. This Shipping Policy explains how orders are processed, shipped, delivered, and what you can expect after placing an order through our website.

By placing an order on ProxySeller.in, you acknowledge and agree to the shipping terms described below.

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, we begin processing it as soon as possible.

Orders are generally processed within 1–3 business days, excluding weekends and public holidays. Processing time may vary depending on product availability, order volume, verification requirements, or other circumstances.

You will receive relevant order or shipping updates at the contact details provided during checkout.

2. Shipping Time

After your order has been processed and dispatched, the estimated delivery time will depend on your delivery location, shipping method, courier availability, and other logistical factors.

Estimated delivery times are provided as a general guideline and are not guaranteed. Delays may occasionally occur because of weather conditions, transportation disruptions, public holidays, incorrect address information, courier issues, or circumstances beyond our control.

3. Shipping Charges

Any applicable shipping charges will be displayed during the checkout process before you complete your purchase.

Shipping fees may vary depending on factors such as the delivery location, order size, product type, and selected shipping method.

If free shipping is available for a particular order or promotion, the applicable terms will be displayed on the website.

4. Delivery Address

Customers are responsible for providing complete and accurate shipping information at the time of checkout.

Please carefully check your name, address, postal code, phone number, and other required delivery details before submitting your order.

ProxySeller.in cannot be held responsible for delivery delays, failed deliveries, or additional costs caused by an incorrect, incomplete, or outdated shipping address provided by the customer.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible at hello@proxyseller.in. We will try to assist you, but we cannot guarantee that changes can be made after an order has entered processing or been shipped.

5. Shipment Tracking

Where tracking is available, you may receive tracking information after your order has been dispatched.

Tracking information may take some time to become active after the shipment is handed over to the shipping carrier. Once activated, you can use the provided tracking details to check the progress of your shipment.

6. Delayed or Lost Shipments

Although we work with shipping providers to ensure timely delivery, shipping delays can sometimes occur.

If your order appears to be significantly delayed or has not arrived within the expected delivery period, please contact us at hello@proxyseller.in with your order details. We will review the situation and, where appropriate, assist with contacting or following up with the relevant shipping provider.

In cases where a shipment is confirmed as lost by the carrier, we will review the matter and determine the appropriate resolution in accordance with our applicable policies.

7. Failed Delivery Attempts

A shipment may be delayed or returned if the recipient is unavailable, the delivery address is incorrect, the address cannot be located, or the courier is unable to complete delivery for another reason.

If an order is returned to us because of an issue caused by the customer, additional shipping charges may apply if a reshipment is requested.

8. Damaged Packages

Please inspect your package when it is delivered. If the package appears significantly damaged, opened, or tampered with, we recommend documenting the condition of the package and contacting us as soon as possible.

If the product inside the shipment is damaged, please contact hello@proxyseller.in with your order number and relevant photographs or other supporting information so that we can review the issue.

9. International Shipping

If international shipping is offered for a particular product or order, delivery times, shipping charges, customs requirements, and other conditions may vary depending on the destination country.

Customers may be responsible for applicable customs duties, import taxes, fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Customs clearance may also cause delays that are outside our control.

10. Public Holidays and Unforeseen Delays

Orders may require additional processing or delivery time during weekends, public holidays, promotional periods, or periods of unusually high order volume.

Delivery may also be affected by circumstances beyond our reasonable control, including severe weather, natural disasters, transportation disruptions, government restrictions, courier service interruptions, or other unforeseen events.

11. Changes to Shipping Information

Shipping methods, delivery estimates, charges, and available destinations may change from time to time. Any applicable shipping information presented during checkout will generally apply to your order.

We reserve the right to modify this Shipping Policy when necessary. Updates will be posted on this page, and the revised policy will become effective when published.

12. Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact us:

Email: hello@proxyseller.in

We recommend including your order number and relevant details in your message so that we can assist you more efficiently.